Refund policy

Returns
You have 30 days after receiving your order to request a return. Items must be unused, in the same condition you received them, and in their original packaging where possible.

If you’re in the UK, you also have a legal right to cancel your order within 14 days of receiving it for any reason. This doesn’t affect that right.

To start a return, email us at hunterscaled@gmail.com with your order number. We’ll reply with return instructions and the address to send it to. Items sent back without first contacting us can’t be accepted. Unless the item is faulty or we sent the wrong thing, return postage is paid by the customer.

Damaged, faulty or wrong items
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us within 30 days of delivery with your order number and a photo of the problem. We’ll send a free replacement or a full refund, and in most cases you won’t need to send the item back.

Items that can’t be returned
Custom-size or made-to-order items can’t be returned unless they arrive faulty or damaged.

Exchanges
The quickest way to swap an item is to return it for a refund, then place a new order for the item you want.

Refunds
Once we’ve received and checked your return, or approved your claim for a damaged item, we’ll email you to confirm. Approved refunds go back to your original payment method within 14 days. Depending on your bank, it may take a few extra days to show in your account. If you haven’t received your refund after 14 days, contact us at hunterscaled@gmail.com.